Support
For account, purchase, subscription, generation, refund, or deletion requests, contact support@fadeloom.com.
Account And Login
Fadeloom supports account-based access for credits, favorites, generated image history, and membership status. If login fails, confirm that the email is valid and that any required email confirmation step has been completed.
Credits And Generation
Image generation uses credits. The required credits may change based on resolution and quality. If a generation job is queued, wait for the result page to refresh through the job status check before starting a duplicate request.
Reference Images
Some templates require a reference image. Those pages show an upload field before generation. Supported file types are JPG, PNG, WebP, and GIF under the displayed upload size limit.
Subscriptions And Purchases
iOS subscriptions and in-app purchases are processed by Apple. Manage or cancel subscriptions from your Apple ID subscription settings. Web payments may be processed through supported checkout providers.
Refunds
For App Store purchases, request refunds through Apple Support. For web payments or credit balance questions, contact Fadeloom support with the account email and approximate purchase time.
Account Deletion
To request account deletion, email support@fadeloom.com from the address used for your Fadeloom account and include the subject "Fadeloom account deletion request". We will verify account ownership before deleting account data. Some purchase and transaction records may be retained when required for legal, tax, accounting, or fraud prevention reasons.